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 Tunica 19-21 Jan 2008
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casino

USA
Posts 6

Posted - 01/21/2008 :  20:27:17  Show Profile  Visit %s1%'s Homepagecasino  Reply with Quote
The trip... 19-21 Jan 2008. It was a good trip with a few exceptions (nobody's perfect).

The Harrah's Junket Representative, conducted us through the boarding process. Check in, luggage, security, etc. A host came with us, in case we had any problems during the weekend. Allegiant Air was the carrier. The Tunica Grand Terrace Hotel was our destination. We were to leave Columbia Saturday at 4:50pm and return Monday 3:00pm.

Let's start with the Harrah's representative - very professional and knowledgeable. I have flown with him before and expected no less. He did his briefing and did the pre-checking processing. What he did not do, is to introduce his assistant who would be flying with us. It was not until we were airborne that all discovered her role on the flight... but I am getting ahead of myself.

The crowd was older - but not debilitated. I was NOT the youngest in the crowd, but the average was probably 65. There were 120 of us. The youngest was probably in the 20s; the oldest was probably 72+.
The consensus of the crowd was that we were all way over weight. Let's just say that seating on a bus is a cozy affair! Compound that with winter clothing weather and we were kind of 'melded' into each other.

Nobody had any problems is getting around - some had canes, but were not slowed down by them. Most were retirees - both military and civilian. Most were from the Columbia area, but great number came from all over the state and from North Carolina and Georgia. Almost everyone had flown with this particular Harrah's rep. We all knew the routine. Or so we thought...

I have been on many junkets. This one was different. No alcoholic beverages. Allegant doesn't have a license to serve liquor. Other charter airlines do. OK, no big deal. Also as a good thing, the buses to
the airport in Tunica were picking us up at the hotel and not the casino. This confused some people. The hotel does not have a restaurant and the had to go to the casino and return to catch the bus. I don't eat breakfast so it did not bother me. The casino and hotel, if you've never been to Tunica, is about a half mile apart. There are shuttles that go between the two every 2-5 minutes. So it is easy to get there. But this is winter. One must get really dressed to get to breakfast, since you have to go outside. There is room service though, that is cooked on site.

Well now that the prelims are over - the trip...

The flight was slightly bumpy at first, snowstorms below us, but was pleasant over all. The in-flight lotteries were conducted without the usual flair - rather dull. Must people just wanted to get there and so the host (who we now knew) tried to get the crowd motivated - but the crowd was unwilling - or asleep. We were basically getting to know each other and saw the lottery as a distraction (a necessary distraction - money was involved). If you don't know what the lottery is: a bill of certain denomination (1,5,10, or 20) with your name and seat number is placed into a bag. A bill is drawn and the winner gets the pot. The another drawing is done at a lower denomination , and so on. On the way back home the lottery has always lower denomination (I think you get why!).

Got to Tunica Airport on time. Got to hotel on time. Checked the room and the bags got there on time (the hotel moves the bag from the plane to the hotel room for you). I got to the casino on time.

Then things went kind of bad...

The Grand is undergoing construction. Because of this there are fewer gaming areas. OK, this happens - go to Las Vegas, this happens all the time. But service was also down. In checking afterwards with fellow gamblers (not only from this junket), they had trouble on Saturday obtaining a drink. Sure they would order, but they would never get them. I ordered five times and got none. I waited and waited and finally left the area. They encountered the same thing. At dining areas, service was not king. The clean up crews did not always clean the bench seats as they should. The dinner hosts did not perform their duties correctly. People did not feel as is they were wanted as guests. Even the hotel service desk did not answer the phone with the usual "Hello Mr. xxx, how can I help you?". Not once did I get my name acknowledged during a call to the desk. Neither did anyone else I asked. This seems a small thing but this was a unique aspect of the casino hotels in recent memory. What happened?

As far as I know I was a guest of the casino. As a guest, there are some things that one expects. I did not go to other casinos on this trip. Any gambling I did, I did so at the Grand - later about this. But some
went to the other casinos and received the service they expected from the Grand. Why can they do it?

They were also Harrah's properties.

Food...

The food was normal Harrah's fair. But it was lower in quality than normal Grand fair. In fact the bus drivers told us to eat at the Horseshoe. The dessert section was superior. Better than normal Grand. Just as good or better than the Beau Rivage in Biloxi. But the food... well, eat elsewhere. Harrah's has for a long time been mid-range on the quality of their buffet. This happens to match. I had to ask the cooks what each selection was because, with the exception of fried shrimp, rice, and chinese food, I could not tell what it was. I have food allergies and I would like to know what each food is. There were
no labels on anything. If you deep fry something - you should be able to know, in advance, that is catfish or chicken.

Room...

I don't like to carry all my cash with me when I go to a casino. I place my money in a room safe for the period of time it is not needed. It would be nice if there were room safes. Now, the other hotels in
Tunica may not have it either - but the one in Biloxi do. And as the flagship, the Grand should also.

The rooms are comfortable, nothing special, adequate, clean, and quiet. The security for the guests are that elevators cannot operate until someone places a room key into the slot. But there is no on site
security guard on the main floor and once one person keys the elevator, anyone else can 'hop' a run to any of the floors. Maybe a security guard checking room keys prior to entry to an elevator would be
better. The other hotels in Tunica, again may not be doing this, but the Grand should lead.

Gambling... that's why we came

Since luck has a great deal to do with success in this area - I will leave win/loss out of the equation. The variety of machines were quite good. I've been told that the Gold Strike has better. I've been there in the past year and I would classify it as different set of games. Each person has particular games they like to play. Mine were all at both. I could get to one of my favorites with little difficulty. The casino was about 60-70% full all the time. However the video poker was generally empty. The VP players went to another casino. I play 25 cent Double Double Bonus Poker and I found a variety of pay tables within twenty feet of each other: 8/5 progressive, 8/5, 9/5, 7/4. Unless the other casinos had 9/6 or better, the pay tables are not too far out of line. The dollar machines had better pay tables - but I was a quarter player. Saturday I could not get a single 4 of a kind. I thought it was impossible. But on Sunday night I got on the 8/5 progressive more than 6 four of a kinds including a progressive for more than $250 (normal for type is $200). My wife assured me that this happens all the time. I called her for advice as a played - she's the VP player expert of the house.

The slots were hot and cold. It's normal for me to go through a streak. But I need three days - not two. On the third day, there was no time to gamble. Remember, the pickup was at the hotel and not the casino and we were leaving at 10am for the airport. Die hards would not have gone to sleep. No, I don't do that on short flight trips. Our flight was an hour long and I still had to drive home. Again I assure you. my readers, that there are more than enough slot machines for almost anyone's appetite. But the newest ones are not here. You'll find them at the Gold Strike. But the good ones are in all casinos.

Just like in video poker - if a good pay table still allows you to lose and a bad pay table allows you to win, slots are just as unpredictable. I saw people win and lose in slots. I have been to casinos in which I saw no one winning. This is not the case at the Grand. Luck, not casino strategy, rule at the Grand. In other words - it's not what game your playing, is how the game is paying. This casino is fair. It's not the
loosest I've ever been to - that was Harrah's Las Vegas or old Casino Magic in Biloxi. Nor is it the tightest - that was Monte Carlo Las Vegas. And it is by far not the most exciting place to gamble - that was Caesars Palace Las Vegas. Nor the dullest - that was old Presidential in Gulfport.

Recommendations...

Go on a junket. Younger people populate the planes. On other junkets, I have seen half the crowd being under 40. What happened? What caused the younger crowd to seek the casino in a less cost effective way? Do they like to drive 6+ hours? It is time for the junket operators to lose this notion of old people like to fly, young people like to drive. This trip was a conversation instead of a celebration. When younger people were onboard there was a party atmosphere. Is this trip an anomaly?

You tell me.



flasherman4553

Posts 2

Posted - 02/03/2008 :  11:44:41  Show Profile  Reply with Quote
[quote]The trip... 19-21 Jan 2008. It was a good trip with a few exceptions (nobody's perfect).

The Harrah's Junket Representative, conducted us through the boarding process. Check in, luggage, security, etc. A host came with us, in case we had any problems during the weekend. Allegiant Air was the carrier. The Tunica Grand Terrace Hotel was our destination. We were to leave Columbia Saturday at 4:50pm and return Monday 3:00pm.

Let's start with the Harrah's representative - very professional and knowledgeable. I have flown with him before and expected no less. He did his briefing and did the pre-checking processing. What he did not do, is to introduce his assistant who would be flying with us. It was not until we were airborne that all discovered her role on the flight... but I am getting ahead of myself.

The crowd was older - but not debilitated. I was NOT the youngest in the crowd, but the average was probably 65. There were 120 of us. The youngest was probably in the 20s; the oldest was probably 72+.
The consensus of the crowd was that we were all way over weight. Let's just say that seating on a bus is a cozy affair! Compound that with winter clothing weather and we were kind of 'melded' into each other.

Nobody had any problems is getting around - some had canes, but were not slowed down by them. Most were retirees - both military and civilian. Most were from the Columbia area, but great number came from all over the state and from North Carolina and Georgia. Almost everyone had flown with this particular Harrah's rep. We all knew the routine. Or so we thought...

I have been on many junkets. This one was different. No alcoholic beverages. Allegant doesn't have a license to serve liquor. Other charter airlines do. OK, no big deal. Also as a good thing, the buses to
the airport in Tunica were picking us up at the hotel and not the casino. This confused some people. The hotel does not have a restaurant and the had to go to the casino and return to catch the bus. I don't eat breakfast so it did not bother me. The casino and hotel, if you've never been to Tunica, is about a half mile apart. There are shuttles that go between the two every 2-5 minutes. So it is easy to get there. But this is winter. One must get really dressed to get to breakfast, since you have to go outside. There is room service though, that is cooked on site.

Well now that the prelims are over - the trip...

The flight was slightly bumpy at first, snowstorms below us, but was pleasant over all. The in-flight lotteries were conducted without the usual flair - rather dull. Must people just wanted to get there and so the host (who we now knew) tried to get the crowd motivated - but the crowd was unwilling - or asleep. We were basically getting to know each other and saw the lottery as a distraction (a necessary distraction - money was involved). If you don't know what the lottery is: a bill of certain denomination (1,5,10, or 20) with your name and seat number is placed into a bag. A bill is drawn and the winner gets the pot. The another drawing is done at a lower denomination , and so on. On the way back home the lottery has always lower denomination (I think you get why!).

Got to Tunica Airport on time. Got to hotel on time. Checked the room and the bags got there on time (the hotel moves the bag from the plane to the hotel room for you). I got to the casino on time.

Then things went kind of bad...

The Grand is undergoing construction. Because of this there are fewer gaming areas. OK, this happens - go to Las Vegas, this happens all the time. But service was also down. In checking afterwards with fellow gamblers (not only from this junket), they had trouble on Saturday obtaining a drink. Sure they would order, but they would never get them. I ordered five times and got none. I waited and waited and finally left the area. They encountered the same thing. At dining areas, service was not king. The clean up crews did not always clean the bench seats as they should. The dinner hosts did not perform their duties correctly. People did not feel as is they were wanted as guests. Even the hotel service desk did not answer the phone with the usual "Hello Mr. xxx, how can I help you?". Not once did I get my name acknowledged during a call to the desk. Neither did anyone else I asked. This seems a small thing but this was a unique aspect of the casino hotels in recent memory. What happened?

As far as I know I was a guest of the casino. As a guest, there are some things that one expects. I did not go to other casinos on this trip. Any gambling I did, I did so at the Grand - later about this. But some
went to the other casinos and received the service they expected from the Grand. Why can they do it?

They were also Harrah's properties.

Food...

The food was normal Harrah's fair. But it was lower in quality than normal Grand fair. In fact the bus drivers told us to eat at the Horseshoe. The dessert section was superior. Better than normal Grand. Just as good or better than the Beau Rivage in Biloxi. But the food... well, eat elsewhere. Harrah's has for a long time been mid-range on the quality of their buffet. This happens to match. I had to ask the cooks what each selection was because, with the exception of fried shrimp, rice, and chinese food, I could not tell what it was. I have food allergies and I would like to know what each food is. There were
no labels on anything. If you deep fry something - you should be able to know, in advance, that is catfish or chicken.

Room...

I don't like to carry all my cash with me when I go to a casino. I place my money in a room safe for the period of time it is not needed. It would be nice if there were room safes. Now, the other hotels in
Tunica may not have it either - but the one in Biloxi do. And as the flagship, the Grand should also.

The rooms are comfortable, nothing special, adequate, clean, and quiet. The security for the guests are that elevators cannot operate until someone places a room key into the slot. But there is no on site
security guard on the main floor and once one person keys the elevator, anyone else can 'hop' a run to any of the floors. Maybe a security guard checking room keys prior to entry to an elevator would be
better. The other hotels in Tunica, again may not be doing this, but the Grand should lead.

Gambling... that's why we came

Since luck has a great deal to do with success in this area - I will leave win/loss out of the equation. The variety of machines were quite good. I've been told that the Gold Strike has better. I've been there in the past year and I would classify it as different set of games. Each person has particular games they like to play. Mine were all at both. I could get to one of my favorites with little difficulty. The casino was about 60-70% full all the time. However the video poker was generally empty. The VP players went to another casino. I play 25 cent Double Double Bonus Poker and I found a variety of pay tables within twenty feet of each other: 8/5 progressive, 8/5, 9/5, 7/4. Unless the other casinos had 9/6 or better, the pay tables are not too far out of line. The dollar machines had better pay tables - but I was a quarter player. Saturday I could not get a single 4 of a kind. I thought it was impossible. But on Sunday night I got on the 8/5 progressive more than 6 four of a kinds including a progressive for more than $250 (normal for type is $200). My wife assured me that this happens all the time. I called her for advice as a played - she's the VP player expert of the house.

The slots were hot and cold. It's normal for me to go through a streak. But I need three days - not two. On the third day, there was no time to gamble. Remember, the pickup was at the hotel and not the casino and we were leaving at 10am for the airport. Die hards would not have gone to sleep. No, I don't do that on short flight trips. Our flight was an hour long and I still had to drive home. Again I assure you. my readers, that there are more than enough slot machines for almost anyone's appetite. But the newest ones are not here. You'll find them at the Gold Strike. But the good ones are in all casinos.

Just like in video poker - if a good pay table still allows you to lose and a bad pay table allows you to win, slots are just as unpredictable. I saw people win and lose in slots. I have been to casinos in which I saw no one winning. This is not the case at the Grand. Luck, not casino strategy, rule at the Grand. In other words - it's not what game your playing, is how the game is paying. This casino is fair. It's not the
loosest I've ever been to - that was Harrah's Las Vegas or old Casino Magic in Biloxi. Nor is it the tightest - that was Monte Carlo Las Vegas. And it is by far not the most exciting place to gamble - that was Caesars Palace Las Vegas. Nor the dullest - that was old Presidential in Gulfport.

Recommendations...

Go on a junket. Younger people populate the planes. On other junkets, I have seen half the crowd being under 40. What happened? What caused the younger crowd to seek the casino in a less cost effective way? Do they like to drive 6+ hours? It is time for the junket operators to lose this notion of old people like to fly, young people like to drive. This trip was a conversation instead of a celebration. When younger people were onboard there was a party atmosphere. Is this trip an anomaly?

You tell me.





Originally posted by casino

[/quote]

I thought I would add to this...as known the trip was not a great hit with many...I contacted Harrahs and explained to them all the problems I had,And I will say I have had alot of reps contact me and they have offered me plenty of comps to justify me going back....great customer follow up service.
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flasherman4553

Posts 2

Posted - 04/27/2008 :  08:15:37  Show Profile  Reply with Quote
I thought I would just follow up on a trip I went to at Tunica..This is the trip where I redeemed my comps from the previous experience I had with Tunica.I will tell you this Horseshoe treated me alot better than the Grand did and they are still under construction at the Grand.I was connected with a casino host at the Grand to resolve my issues and he sucked, did no work for me whatsoever and was generally rude.I talked to his management and they did better but still not to my liking.Now at the horseshoe they treated me like a king.I will say if and when we go back to tunica I will be staying at the horseshoe.The grands diamond lounge is terriable even though cherokee dosnt have drinks thier lounge is alot better than grands.The horseshoe diamond lounge ia much better than Grands...But to make a long story short I will be staying at horseshoe if I go back to tunica
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wwittig19

USA
Posts 1

Posted - 10/11/2018 :  04:03:04  Show Profile  Visit %s1%'s Homepagewwittig19  Reply with Quote
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smallbusiness

Posts 1

Posted - 11/07/2018 :  00:27:44  Show Profile  Reply with Quote
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